Looking forward to having my replacement before Christmas hopefully. Once again I am very thankful for your help and support. Could it be to do with that ? I dont know) (I had some IMU issues with the craft which I reported on this form. It was my first drone and I have been extra careful flying it. is it possible for them to review their decision based on this additional information ? I think they might have missed the point about change in altitude. I had full line of sight to the craft and had it not changed height for some reason (without any input from me it would be all fine) You can see in the video I linked that the height automatically changes last few seconds resulting in the crash. The crash resulted from changing of the height or altitude without any input. Kindly can you please see that the aircraft changed its " height or Altitude" what I am contesting is that it should have flown through the goal post but instead it changed its height without any input from me. I am looking forward to receiving the replacement. You can use DJI Service Center Online Repair Request Register maintenance request and case progress query. Will do a video on whole refresh/ repair experience and how it happened. Home Support Repair Services booking for swift service booking for swift service Dear customers, Hong Kong repair services has been transferred to DJI Hong Kong authorized service center. Also i hope if they do refresh its a new drone and now the refurbished one as i am a bit OCD.Įveryday without my drone is a bit sad as I was loving the experience. Lets hope its repaired under warranty and not under refresh. Mike Thornhill assisted me and managed to repair my drone THE SAME DAY because of the distance issue, he gave me constant feedback and super service, the price I payed was. My advice is if you are new drone pilot have refresh its a peace of mind. (same level of service as amazon or apple I must say) Here I would like to add that DJI staff so far have been amazing. I want it repaired/ refresh before Christmas (as its holidays so it will be nice to have it back before Christmas)ĭJI received it on. They sent the box but I packed and posted it in a box the same day to speed up. I am a bit OCD when it comes to my things ) I was so in love with flying DJI MINI 2 and seeing it damaged hurt me. refresh experience.Ĭrashed on (my heart sank when it happened. Just wanted to create a timeline for the Repair. The aircraft didn’t behaved as expected and I have sent all the Logs and Video to DJI for investigation. I am hoping it will be repaired under warranty. The exact cost will depend on the type and brand of the drone, and on what repairs are needed, including how long the repair work takes, and on what replacement parts are needed. Unfortunately I crashed my new mini 2 after I think 2 weeks of buying it. In general, you can expect to pay between 200 to 600 for a repair job on your drone.
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